POLICIES

Privacy Statement

Section 1 - What Do We Do with Your Information?

When you buy something from our store, we collect personal details like your name, address, and email. This helps us process your order. We also get your computer's IP address to understand your browser and operating system better.

If you agree, we might email you updates about our store, new products, and other news.

Section 2 - Consent

How do you get my consent?

By giving us your personal info to complete a transaction, check your credit card, place an order, arrange delivery, or return a purchase, you agree to us using that info for those reasons. If we need your info for something else, like marketing, we’ll ask you directly or give you a way to say no.

How do I withdraw my consent?

If you change your mind after opting in, you can stop us from contacting you or using your info by emailing us at info@jhoerika.com.



Privacy Statement

Section 3 - Disclosure

How We Use and Share Your Information:

  • Services and Improvement: We use your information to provide and improve our services and protect our website and users.
  • Notifications: We may send you emails to confirm your registration or remind you to complete it.
  • Research: We use data to analyze user behavior and improve our services. We might share this data with trusted research partners like universities or government agencies.
  • Business Changes: If our company merges with another or undergoes major changes like bankruptcy, your data might be transferred as part of that process.
  • Legal Compliance: We may share your information if required by law or to protect the safety and rights of people or our company.

Section 4 - Shopify

Our store runs on Shopify Inc., which provides the platform for selling our products and services.

  • Data Storage: Shopify stores your data on secure servers.
  • Payments: If you pay directly, Shopify stores your credit card data securely. Your payment info is encrypted and stored only as long as needed to complete the transaction. After that, it's deleted. Shopify follows strict security standards to protect your payment info.

For more details, you can read Shopify’s Terms of Service and Privacy Policy.



Privacy Statement

Section 5 - Third-Party Services

How Third-Party Services Handle Your Information:

  • General Use: Third-party providers only use your information as needed to perform their services.
  • Payment Providers: Some providers, like payment processors, have their own privacy rules. It's a good idea to read their privacy policies to understand how they handle your information.
  • Different Locations: Some providers might be in different countries, so your information could be subject to the laws there. For example, if you're in Canada but use a U.S. payment service, your info might be exposed to U.S. laws.
  • External Sites: Once you leave our site or are redirected to another site, this Privacy Policy no longer applies. Always check the privacy policies of other sites.

Links:

  • Clicking on links may take you away from our site. We are not responsible for other sites' privacy practices, so read their privacy policies.

Google Analytics:

  • We use Google Analytics to understand who visits our site and what pages they view.

Section 6 - Security

  • Protection Measures: We take steps to protect your information from being lost, misused, accessed, disclosed, altered, or destroyed.
  • Credit Card Info: Your credit card information is encrypted using SSL and AES-256 standards. While no method is 100% secure, we follow PCI-DSS requirements and other industry standards.

Section 7 - Cookies

Cookies We Use:

  • _session_id: Stores info about your session (like referrer, landing page).
  • _shopify_visit: Tracks the number of visits, lasts 30 minutes.
  • _shopify_uniq: Counts visits by a single customer, expires at midnight.
  • cart: Stores your cart contents, lasts 2 weeks.
  • _secure_session_id: Session-based token.
  • storefront_digest: Checks if the visitor has access (if the store is password-protected).
  • PREF: Set by Google, tracks who visits and from where, lasts a short period.
  • AdRoll: Places cookies for targeted ads.

You can choose to opt-out of cookies if you prefer.




Privacy Statement

Section 8 - Age of Consent

By using this site, you confirm that you are an adult in your state or province. If you are an adult, you also agree that any minors you are responsible for can use this site with your permission.

Section 9 - Changes to This Privacy Policy

We can change this privacy policy at any time, so check it often. Any updates will be effective immediately once posted on the website. If we make major changes, we will notify you here so you know what information we collect, how we use it, and when we might share it.

If our store is sold or merges with another company, your information might be passed to the new owners so we can keep selling products to you.

Questions and Contact Information

If you want to access, correct, change, or delete your personal information, register a complaint, or need more details, contact our Privacy Compliance Officer at info@jhoerika.com.


Refund Policy

Returns & Exchanges

  • Defective or Damaged Goods: We accept returns for items that are defective or damaged.
  • Exchanges: You can exchange clothing for a different size in the same style if we have it in stock, within 30 days of purchase.
  • Time Limit: No returns or exchanges are accepted after 30 days from the purchase date.
  • Condition: Items must be unused and in the same condition as when you received them to qualify for a return or exchange.
  • How to Return or Exchange: Email us at info@jhoerika.com to start the process.

Terms of Service

Overview

This website is run by Jhoerika. When we say "we", "us", or "our", we mean Jhoerika. We provide this website and all its information, tools, and services to you, the user, on the condition that you accept all the terms, conditions, policies, and notices stated here.

By visiting our site or buying something from us, you agree to follow these terms and conditions ("Terms of Service" or "Terms"). These terms apply to everyone who uses the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before using our website. By using any part of the site, you agree to these terms. If you don't agree, you cannot use the website or its services. Any new features or tools added to the store will also be subject to these terms. You can always find the latest version of the Terms of Service on this page. We can update or change these terms at any time by posting updates to our website. It's your responsibility to check for changes. Continuing to use the website means you accept these changes.

Our store is hosted on Shopify Inc., which provides the platform for us to sell our products and services.

Section 1 - Online Store Terms

By agreeing to these terms, you confirm that you are an adult in your state or province. If you are an adult, you also agree that any minors you are responsible for can use this site with your permission. You must not use our products for illegal or unauthorized purposes or break any laws while using our service (including copyright laws). You must not send any worms, viruses, or harmful code. Breaking any of these terms will result in immediate termination of your services.

Section 2 - General Conditions

We can refuse service to anyone, at any time, for any reason. Your content (not including credit card info) may be transferred unencrypted and may involve transmissions over various networks and changes to fit technical requirements. Credit card info is always encrypted during transfer. You agree not to reproduce, copy, sell, or exploit any part of the service without our written permission. Headings in this agreement are for convenience only and do not affect the terms.

Section 3 - Accuracy, Completeness, and Timeliness of Information

We are not responsible if the information on this site is not accurate, complete, or current. The material is for general information only and should not be the only basis for making decisions. Always consult more accurate and complete sources. The site may contain historical information that is not current and is provided for reference only. We can change the site's content at any time but are not obligated to update any information. It is your responsibility to check for changes.


Terms of Service

Section 4 - Modifications to the Service and Prices

  • Price Changes: Prices for our products can change without notice.
  • Service Changes: We can modify or stop any part of the service at any time without notice.
  • No Liability: We are not responsible to you or any third party for any changes, price updates, or discontinuation of the service.

Section 5 - Products

  • Online Products: Some products may be available only online and in limited quantities. Returns and exchanges are subject to our Return Policy.
  • Display Accuracy: We try to show product colors and images accurately, but we can't guarantee your monitor will display them correctly.
  • Sales Limits: We may limit sales of our products to certain people, regions, or jurisdictions. We can also limit the quantities of products we offer.
  • Product Changes: Descriptions and prices of products can change at any time without notice. We can discontinue any product at any time.
  • Quality Assurance: We do not guarantee that the quality of products, services, or any information will meet your expectations, and we do not promise to fix any errors in the service.

Section 6 - Accuracy of Billing and Account Information

  • Order Refusal: We can refuse any order you place with us. We may also limit or cancel quantities per person, household, or order, including orders using the same account, credit card, or billing/shipping address.
  • Order Changes: If we change or cancel an order, we may try to notify you via email or phone provided at the time of order.
  • Accurate Information: You agree to provide current, complete, and accurate purchase and account information for all orders. You must update your account details, including email and credit card info, so we can complete your transactions and contact you if needed.

For more details, please review our Returns Policy.



Terms of Service

Section 7 - Optional Tools

  • Third-Party Tools: We might offer access to tools from other companies that we don't control or monitor.
  • No Warranties: These tools are provided "as is" and "as available" without any guarantees. We aren't responsible for any issues that arise from using these tools.
  • Your Responsibility: Using these tools is at your own risk. Make sure you understand and agree with the terms provided by the third-party.
  • Future Features: Any new features or services we add to the site in the future will also be covered by these terms.

Section 8 - Third-Party Links

  • Third-Party Content: Our site may include content, products, or services from other companies.
  • External Links: Links to other websites are not under our control. We aren't responsible for the content or accuracy of these sites and don't guarantee their materials or services.
  • No Liability: We aren't liable for any damage or issues related to purchases or use of goods, services, or content from these third-party sites. Review their policies before making a transaction.
  • Complaints: Any issues with third-party products should be directed to the third-party.

Section 9 - User Comments, Feedback, and Other Submissions

  • Your Submissions: If you send us ideas, suggestions, proposals, or other materials (called 'comments'), we can use them in any way without restriction. We don't have to keep these comments confidential, pay you for them, or respond to them.
  • Content Monitoring: We may, but are not required to, monitor, edit, or remove content that we find unlawful, offensive, or in violation of intellectual property or these terms.
  • Your Responsibility: Your comments must not violate anyone's rights (like copyrights or trademarks) or contain unlawful, abusive, or obscene material. They also must not contain viruses or malware.
  • No False Information: Don't use a fake email address or pretend to be someone else. You are responsible for your comments and their accuracy. We aren't responsible for any comments posted by you or others.

Terms of Service

Section 10 - Personal Information

Your personal information submitted through the store is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies, and Omissions

  • Mistakes: Sometimes, our site may have errors in product descriptions, pricing, promotions, shipping charges, transit times, or availability.
  • Corrections: We can correct these errors and change or update information at any time without notice, including after you've placed an order.
  • No Obligation: We aren't obligated to update information on the site unless required by law. Just because there's an update date on the site doesn't mean all information has been updated.

Section 12 - Prohibited Uses

You can't use the site or its content for:

  • Illegal activities
  • Encouraging others to do illegal things
  • Breaking any laws or regulations
  • Violating intellectual property rights
  • Harassing, abusing, or discriminating against others
  • Providing false or misleading information
  • Uploading or spreading viruses or harmful code
  • Collecting others' personal information
  • Spamming, phishing, or similar activities
  • Immoral or obscene purposes
  • Interfering with the site's security features

Violating these rules can result in termination of your access to the service.

Section 13 - Disclaimer of Warranties; Limitation of Liability

  • No Guarantees: We don't guarantee that our service will be uninterrupted, timely, secure, or error-free.
  • Accuracy: We don't guarantee the accuracy or reliability of any results from using the service.
  • Service Changes: We may remove or cancel the service at any time without notice.
  • At Your Own Risk: You use the service at your own risk. The service and products are provided "as is" and "as available" without warranties of any kind.
  • Limitation of Liability: Jhoerika and its team are not liable for any injury, loss, or damages resulting from your use of the service or products, including lost profits, data loss, or any similar damages. In some places where these exclusions aren't allowed, our liability will be limited to the maximum extent allowed by law.


Terms of Service

Section 14 - Indemnification

You agree to protect Jhoerika and our team (including parent companies, partners, officers, employees, etc.) from any claims or demands, including legal fees, due to your breach of these Terms or your violation of any laws or third-party rights.

Section 15 - Severability

If any part of these Terms is found to be illegal or unenforceable, that part will still be enforceable as much as the law allows. The rest of the Terms will remain valid and enforceable.

Section 16 - Termination

  • Surviving Obligations: Any responsibilities or liabilities you have before termination will still apply after these Terms end.
  • Ending Terms: These Terms are effective until either you or we terminate them. You can end these Terms by telling us you no longer want to use our services or by stopping your use of our site.
  • Our Right to Terminate: If we believe you have violated any part of these Terms, we can terminate this agreement without notice. You will still be responsible for any amounts due up to the termination date, and we may block your access to our services.

Section 17 - Entire Agreement

  • No Waiver: If we don’t enforce any part of these Terms, it doesn’t mean we waive our right to do so in the future.
  • Complete Agreement: These Terms, along with any policies or rules posted on our site, constitute the entire agreement between you and us. They replace any previous agreements or communications.
  • Interpretation: Any unclear terms will not be interpreted against the party who drafted them.

Section 18 - Governing Law

These Terms and any separate agreements for services we provide will be governed by the laws of Ras Al Khaimah, United Arab Emirates.

Section 19 - Changes to Terms of Service

  • Updates: We can update, change, or replace any part of these Terms by posting changes on our website.
  • Your Responsibility: It’s your job to check our website for changes. Continuing to use our site or services after changes are posted means you accept the new Terms.

Section 20 - Contact Information

If you have any questions about these Terms, contact us at info@jhoerika.com.